Duties and Responsibilities:

• The Connectivity Operations Coordinator serves as the primary interface to the interconnectivity project clients from the moment the Business Development Department turnover the project to Connectivity Operations Department. He/she is responsible for managing client relationship by understanding the project direction, impeding changes and requirements as well as initiating supporting activities to ensure the smooth and seamless operations at the client side. Manage day-to-day operations of the specific interconnectivity project to ensure achievement of the set revenue objectives. Contribute to the development of short-term and long-term revenue generation, customer relationship and operating efficiency strategy. Responsible for tracking, managing and communicating progress on respective interconnectivity project to all concerned departments, management and stakeholders.

Qualifications:

• Graduate of any related business, and/or computer-related course or equivalent discipline.
• Must have at least 3 years in account management course or customer relationship experience.
• Ability to analyze and improve operating process and policies
• Background in IT implementation preferred but not required
• Required skill(s): account management, strong customer focus and ability to set and manage customer expectations, ability to interpret and communicate technical information to business language and vise versa, strong project and problem solving skills with ability to manage multiple projects, ability to work in a fast-paced environment, excellent interpersonal and communication skills.