Duties and Responsibilities:

• Manages incoming reports from LTO sites
• Provide first level assistance and resolution to all reported problems
• Prepare corresponding service request report for every reported problem, incidents, issues and concerns
• Escalate the service requests to responsible groups immediately for proper action, if applicable. Ensure that complete information provided
• Perform the necessary follow-up until the problem is resolved
• Monitor outstanding service requests and updates status of reported problems in the Call Tracking & Management System
• Other tasks that may be assigned from time to time

Qualifications:

• Must hold a bachelor’s degree in any computer-related course or with experience as a site coordinator for the LTO-IT project
• At least 20 – 28 years old
• Must have people-handling skills and technical skills and analytical